Over the past few weeks, I have received several inquiries from our existing clients on how prepared we are in dealing with the Covid-19 (Corona) virus while ensuring that our business stays unaffected.
According to this news article, more than a dozen countries have reported their first cases of coronavirus infections in the past 48-72 hours and WHO states it is a pandemic.
The question no longer seems to be ‘if’. It now is ‘when’ it is likely to hit and affect our region, our people, our business? The economic impacts of this are there for everyone to witness. Countries, companies are concerned about what could happen. Across businesses, stakeholders are frantically looking at solutions to address this issue.
What can I do to ensure my business is not affected and how can I assure my clients that they are in safe hands?
Business continuity plan- Many companies and their BPO partners have well laid BCP procedures to deal with situations such as natural disasters and technical failures. What about epidemics that affect millions across the globe?
All companies now need to update their BCP procedures to deal with pandemic diseases which can affect the workforce across countries. Business is international and it needs to be ensured that the regional impact of the epidemics does not affect businesses and economies of international clients and business partners.
Updated BCP policies should not only cover the employee’s welfare but should also protect and safeguard the interests of their client partners. Be sure to partner with vendors who can offer such assurance in terms of technology, bandwidth, and security.
Very few vendors can match up to standards and you will not regret that you have taken the extra pain to cull out those who don’t, as this will surely impact the outcome of your business and the way you serve your customers.
Five things to consider in a prospective vendor partner’s BCP
- Whether all activities are Cloud-based & backed up
- Internet bandwidth to support Operations without affecting quality or time as per preset SLAs
- Compliance to all security protocols set in place without any deviations
- Whether the back-up facility can take on burden sustainably for a considerable amount of time, if and when necessary
- IT Support & Maintenance available for all kinds of contingencies
Some of these factors will help you partner with a BPO partner that has clear BCP policies. This will ensure that your business operations stay unaffected due to the Covid-19 pandemic or any other such emergency.
At Visionet as well, like all of you, we are concerned about the outbreak and we are doing everything we can to support our existing customers, partners, and employees across locations as their BCP strategy. Our centers across the globe are being regularly sanitized and we are enabling remote working options for our associates in a secure and protected environment. Data privacy of our customers is very important, and we continue to implement the same standards, even in remote working scenarios.
In case there is any assistance you need, during this period, feel free to reach out and Visionet is here to support you in this time of need.
Alok Bansal is Managing Director of Visionet Systems Inc. and has 21 years of experience in managing strategy and global BPO operations. He excels in optimizing and leading the growth of financial services companies who are looking to take their mortgage operations to the next level.